Terms and Conditions

The following terms and conditions apply to all transactions carried out by you on dbflooring its Web Site.

By entering this Web Site and making your first purchase, you accept these terms and conditions.

DEFINITIONS

"Buyer" means any person who is purchasing outside the course of  his or her business or trade."Goods" means floor coverings available for purchase

via dflooring website. "We" or "us" refer to dbfooring Limited.

"Experts" means any person who is selling outside the course of  his or her business or trade."Goods" means floor coverings available for purchase

via dbflooring website. "We" or "us" refer to dbflooring Limited.

DELIVERY RESTRICTIONS

The dbflooring Web Site is intended to be used and accessed in the UK only. We do not accept any orders outside the UK.

PLACING ORDERS

*On placing an order via dbflooring , you warrant to us that you are a Buyer. The goods displayed and information about our

products including prices on dbflooring website is an invitation to you to buy. An order is placed when you have completed and

submitted a Buy Now action via our various ‘Payment Methods’ and subsequently agreed to the cost provided to you by dbflooring.

All orders shall be acknowledge by a receipt by way of an e-mail or a telephone confirmation. All orders shall be accepted by dbflooring

when you receive our e-mail or telephone acknowledgement. Should you receive confirmation of an order that you did not place,

or if the details in the confirmation do not match the order which you placed or intended to place, or you have reason to query or cancel

the order for whatever reason, you must contact our customer services team within 12 hours by telephone or e-mail to cancel the order

or correct the details. All quotes and orders will be based upon the measurements provided by the customer or one of our registered

‘Experts’, should you not feel confident of your measurements please inform dbflooring we will try our best to help.

PRICE AND PAYMENT METHODS

All prices are in pounds sterling. Payment must be made in pounds sterling. Payment by card is subject to authorization by the card issuer.

If such authorisation is refused to us, we will not be liable for any delay or non-delivery. Any omission or error in any sales literature, web page

or site, order form, quotation, price list, order acknowledgement, dispatch note, invoice or other document issued by us may be corrected by us

without liability. All prices are inclusive of VAT.

DELIVERY

We will do our very best to supply the Goods ordered by you within our recommended delivery timescales, and in any event will give a

commitment to deliver on a set date. Our timescales will be taken from the date of receipt of payment made. All Goods are offered subject

to availability. You will be advised of any delay in delivery if your Goods are not available. If your order cannot be fulfilled, we will give

you a full refund. Deliveries will only be made to the ground floor only of any property. However exceptions can be made and arranged with

dbflooring prior to delivery. Please contact dbflooring customer services straight away by telephone or email should your Goods

not be delivered on the arranged day or the incorrect Goods are delivered. You will be required to check your goods for damaged upon

delivery as you will need to sign off your satisfaction of the condition of the goods. Should you not be satisfied then you will need to contact

dbflooring whilst the delivery driver present. Except where otherwise agreed by us in writing, delivery shall take

place within the perimeters of you selected delivery requirements detailed at the stage of purchase. If you are not at the property you have

detailed as the official delivery address on the agreed day that has been confirmed for delivery and a delivery has been attempted, then you

will be liable for the full costs of deliver, and will be liable for the full costs for re-delivery. You shall provide dbflooring directly or

via one of its ‘Experts’, a full and safe access to the area where the services are to be provided. When delivering rolls of carpet we only

offer a curb side delivery. Deliveries taking place within the west midlands

Any parking charges

will also be added to the final invoice, if not already supplied by the customer. The goods will usually be delivered to the ‘Buyers’ delivery

address unless otherwise stated in writing. dbflooring will attempt to deliver between the hours of 7.00am to 8.00pm on the day of

delivery, but will notify the ‘Buyer’ if delivery is going to be early or late.

FITTING OPTIONS

should the ‘Buyer’ request one. However it is ultimately the responsibility of the ‘Buyer’ to decide whether to use the recommended ‘Expert’

and therefore accepts all liability of any unsatisfactory work between the customer and the ‘Experts’ company and this will not effect the

original sale of the goods from dbflooring.

MEASUREMENTS

we do not accept any liability for inaccurate measurements used to purchase goods via dbflooring

It is the sole responsibility of the ‘Buyer’ to provide the correct measurements prior to purchase. Should an dbflooring recommended

‘Expert’ provide the measurements, then the responsibility is undertaken by the ‘Expert’ and any liability will be direct with the ’Expert’ in

question.

CANCELATIONS

If for any reason you wish to cancel your order for ‘Goods’ you must advise us no later than 24 hours after the initial order date. Any

amounts paid for orders canceled after this timescale will not be refundable. As a ‘Buyer’, there are certain terms implied into your

agreement with us, which we cannot exclude or limit. For example, under the Sale of Goods Act 1979 (as amended) we must ensure

that the Goods are of satisfactory quality. Nothing in these Terms and Conditions affect these statutory rights.

LIMITATION OF LIABILITY

dbflooring shall accept no liability to you for any loss of or damage to any property or injury to or death of person caused by any

negligent act or omission or willful misconduct of our ‘Experts’ as we they are not our employees. We provide an after-sales service for all

customers. Please email dbflooring@googlemail.com for any support.

COMPLAINTS

If you have any complaints about dbflooring‘Goods’ or service offered by it’s ‘Expert’s offered via our website, we will be happy

to hear from you. Please contact our customer services team at dbflooring@googlemail.com for any support.

DATA PROTECTION

It is dbfloorings policy to take all necessary steps to ensure that personal data is processed fairly and lawfully.

We will take all necessary steps to implement this policy. In order to process your order for ‘Goods’ we shall require your name, address,

delivery address, (if different) telephone number and e-mail address. We shall also require the information necessary for the payment by credit

or debit card. The information that you provide for this purpose will be used for the processing of your order. dbflooring shall hold this

information for registered users until you notify us that you no longer wish to be a registered with dbflooring.In addition, we would like

to use your information to let you know about dbflooring ‘Goods’, services and special offers. You may opt out of this use of your

information by ticking the box on the relevant order page. We do not pass on personal details of our customers to third parties, employees,

sub-contractors and agents whom we may use to deliver the Goods or supply the services.

FLOOR COVERING COLOURS/PATTERN MATCHING/INSTALLATION

Although dbflooring will Endeavour to supply ‘Goods’ in accordance with the colour charts shown on the website or samples posted

out, we cannot guarantee the products supplied will be an exact colour match to those shown. It is therefore possible that minor differences

may occur which are inherent in all naturally produced products. These differences do not occur due to a default in the manufacture of Goods.

We would bring your attention to the following matters that are characteristic to carpets and other floor coverings. dbflooring will

Endeavour to colour match different carpet widths but cannot guarantee identical matches. Side-by-side pattern matching or consistent room

to room linear design directions cannot be guaranteed.Pile carpets, especially those with plain grounds, are liable to shading, where light and

dark patches arise due to uneven surface pressure. Shading is a natural occurrence in carpets and is not a manufacturing fault and will not affect

its durability. We would point out that light and delicately shaded carpets are prone to becoming soiled in everyday wear. This may give the

carpet an appearance of losing its colour. All cut pile fabrics of any fibre type will flatten due to use, particularly in areas of heavy footfall. Regular

vacuuming will help to allay this. Pile flattening is a normal reaction to localized traffic and is not a manufacturing defect. Carpet seams will be

present if the room or area exceeds the width of the carpet selected.

DISCLAIMER

do not warrant that use of our website is entirely free from the risk of viruses or other damaging components. Where individual

products are subject to additional warranties or guarantees given by their manufacturers, you are responsible for applying for the warranty in

accordance with the manufacturer’s instructions. Such warranties are not enforceable against us, but only enforceable against the manufacturer. All

‘Goods’ ordered will be ordered to the exact sizes as provided via our buying system. We cannot accept any liability should any product ordered

not fit due to any errors in the measurements provided.This does not affect your statutory rights with respect to Goods purchased from us.

DELAY OR FAILURE TO PERFORM

dbflooring shall not be liable to you if we are prevented or delayed in the performing of any of our obligations to you if this is due to any

cause beyond our reasonable control including (without limitation): extreme weather conditions, explosion, fire or accident; war or civil disturbance;

strike, industrial action or stoppages of work; any form of government intervention; a third party act or omission; failure by you to give us a correct

delivery address or notify us of any change of address.

GENERAL

These terms and conditions are subject to English Law and to the exclusive jurisdiction of the English courts.We may freely assign, sub-contract

or otherwise transfer in whole or in part the order PROVIDED THAT the quality of Goods and/or services supplied to you is not affected. You

may not however do so without our written agreement. If any provision of these Terms and Conditions is held by any competent authority to be

invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provision

in question shall not be affected thereby.*The provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded so that no

third party may claim any rights under these Terms and Conditions.

SUPPLIER DETAILS

81 Charles road
brierley hill

dy51ae

Dudley west midlands